Accommodation & Front office

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  • Abbott, P. & Lewry, S. (1999) Front office: procedures, social skills, yield and management. 2nd ed. Oxford: Butterworth-Heinemann
  • Baker, S., Bradley, P. & Huyton, J. (1994) Principles of hotel front office operations: a study guide. London: Cassell
  • Vallen, J. & Vallen, G. (1991) Check-In Check-Out. 4th ed. Dubuque: Wm.C. Brown Publishers
  • Braham, B. (1988) Computer systems in the hotel and catering industry. London: Cassell
  • Foster, T. (1987) Telephone and reception skills. 2nd ed. London: Stanley Thornes
  • Jones, C. & Paul, V. (1985) Accommodation management: a systems approach. London: Batsford Academic and Educational